Frequently Asked Questions

How do I make a booking?

Simply search for your destination, select your dates, choose a hotel and room type, enter your details, and complete the payment. You'll receive a confirmation email immediately.

Can I modify my booking?

Booking modifications depend on the hotel's policy. Please contact our support team with your booking reference to request changes.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, and American Express. All payments are processed securely through Stripe.

How do I cancel my booking?

You can request a cancellation through your booking confirmation email or by contacting our support team. Refund eligibility depends on the rate's cancellation policy.

When will I receive my confirmation?

You'll receive an email confirmation immediately after completing your booking. If you don't see it, please check your spam folder.

Is my payment secure?

Yes, all payments are processed through Stripe with bank-level encryption. We never store your full card details on our servers.

What if the hotel cancels my booking?

In the rare event of a hotel cancellation, we'll contact you immediately and offer a full refund or help you find alternative accommodation.

Do I pay the hotel directly?

Most bookings are prepaid through our platform. Some rates may require payment at the hotel - this will be clearly indicated during booking.